Play Smart. Stay in Control.
Enjoy 90xo Responsibly.

At 90xo, responsible gaming is not a footnote — it is a core pillar of how we operate. We believe that gambling should be an entertaining pastime enjoyed within personal boundaries, and never a source of financial strain or emotional distress. Every feature, tool, and policy described on this page reflects a genuine commitment to the wellbeing of our players across Bangladesh.

We recognise that the majority of 90xo players enjoy cricket betting, live casino games, and slots as a recreational activity without any negative consequences. However, we also acknowledge that for a minority of players, gambling can become problematic. For those individuals, early intervention and the right support tools can make an enormous difference. That is why 90xo invests in robust responsible gaming infrastructure and makes our support team available around the clock.

Our responsible gaming framework is built on four principles:

• Prevention: Strict age verification and onboarding education to ensure only eligible, informed adults participate.
• Control: Practical tools — deposit limits, session timers, self-exclusion — that put you firmly in charge of your own gambling activity.
• Detection: Ongoing monitoring of player behaviour patterns to identify potential signs of problem gambling and reach out proactively.
• Support: Fast access to trained support staff and external professional resources whenever a player needs help.

90xo operates strictly as an adult platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion offered by 90xo. This rule is absolute and applies to every player in Bangladesh without exception.

Age verification is enforced at two stages of the player journey on 90xo:

• At registration: Players are required to confirm their date of birth during the sign-up process. All accounts are flagged for KYC (Know Your Customer) review prior to the first withdrawal.
• At KYC verification: Before processing any withdrawal, 90xo requires players to submit a valid government-issued identity document — such as a National ID (NID), passport, or driver's licence — that confirms the player is aged 18 or above. Accounts that fail or do not complete KYC verification will have withdrawals suspended until verification is complete.

If you are a parent or guardian and you believe that someone under the age of 18 in your household has accessed or registered on the 90xo platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and refund of deposited funds, as described in our Privacy Policy.

Parental controls: We strongly encourage parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling platforms. Tools such as your device's built-in parental controls and browser-level content filters can add an additional layer of protection.

Self-exclusion is one of the most powerful responsible gaming tools available on 90xo. It allows you to voluntarily close your account or block access to the platform for a defined period — or permanently — if you feel that gambling is having a negative impact on your life or the lives of those around you.

Requesting a self-exclusion is straightforward and takes effect within 24 hours of your request being confirmed by our support team. During the self-exclusion period:

• Your account will be suspended and you will not be able to log in.
• Any active bonus offers or pending promotions will be cancelled.
• You will be removed from all marketing communications for the duration of the exclusion.
• Any remaining balance in your account will be held securely and returned to you upon verified request at the end of the exclusion period (or immediately in the case of permanent exclusion).
• 90xo's systems will flag any attempt to create a new account with the same personal details during the exclusion period.

To request a self-exclusion at any time, contact our support team via live chat (available 24/7) or by emailing [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion duration and our team will process your request with full confidentiality and without pressure to reconsider.

Setting a deposit limit is one of the most effective ways to ensure that your gambling activity stays within a budget you are comfortable with. 90xo allows every registered player to set daily, weekly, and monthly deposit limits directly through their account settings or by contacting support.

How to set or change your deposit limit:

• Log in to your 90xo account and navigate to the Responsible Gaming section within your Account Settings.
• Select the limit type (daily, weekly, or monthly) and enter your preferred amount in BDT.
• The limit takes effect immediately once confirmed.
• Increasing a limit: Any request to increase an existing deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This prevents impulsive decisions made during a losing streak.
• Decreasing a limit: Reductions to deposit limits take effect immediately, with no waiting period.

In addition to deposit limits, 90xo also supports loss limits and wager limits for players who want even more granular control over their spending. Contact our support team to discuss these options. All limit settings are stored securely on your account and can be reviewed at any time.

Extended gambling sessions without breaks can distort your sense of time and money. 90xo offers several time management tools to help you maintain a healthy relationship with the platform — even when you are enjoying yourself.

All time-based tools can be activated from your Account Settings under the Responsible Gaming section, or by contacting support. Like deposit limit reductions, activating a cool-off period or a reality check takes effect immediately. Deactivating them requires contacting support and is subject to a reflection period to ensure the decision is made with full deliberation.

We also recommend that all players take regular natural breaks away from the screen, particularly during long cricket betting sessions around Bangladesh Premier League (BPL) fixtures, IPL, or T20 World Cup events, when match-by-match wagering can create an immersive and fast-paced environment. A five-minute break every hour can significantly improve decision-making clarity.

Problem gambling does not always look like what you might expect. It can develop gradually over time and affect people from all walks of life — students in Dhaka, working professionals in Chittagong, or anyone across Bangladesh who starts gambling recreationally and finds it slowly taking on a larger role in their life.

Understanding the warning signs is the first step. Ask yourself honestly whether any of the following apply to your gambling behaviour:

For those who are unsure, a brief self-assessment exercise can be helpful. Try the following: write down honestly how much time and money you have spent on gambling over the past 30 days, and compare it against what you originally intended when you started. The gap between intention and reality is often the clearest indicator of whether gambling has moved beyond a healthy pastime.

90xo has built a comprehensive toolkit of responsible gaming features into the platform. The following is a summary of every tool currently available to registered players. All tools are accessible through your account settings or via the 24/7 support team.

• Deposit Limits — Daily, weekly, and monthly caps on deposits. Decreases immediate, increases subject to 7-day delay.
• Loss Limits — Set a maximum net loss threshold over a rolling period. Play is suspended for the rest of the period once the limit is reached.
• Wager Limits — Cap the maximum stake per bet or spin to prevent single large wagers that could destabilise a session budget.
• Session Time Reminders — In-platform pop-up notification after a player-defined duration within a single session.
• Reality Checks — Periodic display of session duration and net win/loss at player-chosen intervals.
• Cool-Off Period — 24, 48, or 72-hour voluntary account suspension. Immediate activation, no exceptions.
• Self-Exclusion — Voluntary account closure for 1 week, 1 month, 6 months, or permanently. Full balance protection during exclusion.
• Transaction History — Full downloadable record of all deposits, withdrawals, and wagers, viewable at any time from your account dashboard.
• Account Activity Summary — A monthly overview of your gambling activity sent to your registered email, so you can review your habits at a glance.
• Marketing Opt-Out — Unsubscribe from all promotional communications at any time without affecting your account access or game availability.
• Account Closure — Permanently close your account for any reason, with full balance returned via your original deposit method (bKash, Nagad, Rocket, or card).
• Parental Control Guidance — Written guidance available via support on how to configure device and browser-level controls to prevent underage access.

If you feel that gambling is becoming a problem — for you or someone you care about — please do not wait. Reaching out early is a sign of strength, not weakness. 90xo's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with complete confidentiality and genuine care.

You can contact us through any of the channels below. Remember: email addresses must be typed manually as they are displayed as plain text for your security.

In addition to 90xo's own support, we encourage players who are experiencing significant difficulties to seek professional help from independent organisations that specialise in gambling harm. While 90xo operates in the Bangladesh market, the following international resources offer free, confidential guidance in English:

90xo is committed to continuously improving its responsible gaming programme. If you have suggestions, feedback, or concerns about how we handle player protection, we welcome your input at [email protected]. Your feedback helps us build a safer platform for every player across Bangladesh.